All online orders are made-to-order for you! Please allow up to 14 days for your garment to be made. Should you require a custom garment or want to request a specific size or change, please email us at email@example.com to discuss and confirm that an order can be customized to your needs. If we are able to accommodate, the order will be confirmed and processed.
We offer complimentary alterations on all regular priced items. Alterations can be done at time of purchase, and up to one month after purchase. We offer alterations through our studio at 308 Morley Avenue.
Custom Order Fees
Free for any custom size request. $10+ fee for any changes to the garment design (i.e. adding pockets, altering design length, etc.). If you require custom specifications for your online orders, please email us before placing your order!
Online orders over $99 now qualify for free domestic standard shipping.
All US or international shipping charges apply.
As online orders are Made to Order please allow up to 7-10 business days for order processing.
The following delivery times are estimates, based on the average of our past recent orders:
Canada (3-7 days)
USA (10-15 Business days)
International (2-4 weeks)
EMK ships via standard mail using Canada Post. For shipments outside of Canada and the USA, please contact us directly for shipping rates.
If you require a rush order please contact firstname.lastname@example.org
Express (1-2 Business days)
Priority (Next day)
*ALL SALE ITEMS ARE FINAL SALE
If you are not completely satisfied with your online purchase, please email us to request a return for store credit and state the issue, prior to returning the purchased item. You may return your unworn/unused purchase for online credit if returned by mail within 14 days of your original receipt (excluding sale items).
*OUR RETURN FOR CREDIT POLICY IS EXTENDED THROUGH THIS HOLIDAY SEASON! ANY ITEMS PURCHASED AS A GIFT (EXCLUDING 'SALE/ CLEARANCE ITEMS) DURING DEC 1-23RD CAN BE RETURNED FOR CREDIT UNTIL JANUARY 15TH, 2022*. Returned shipping and handling charges are the responsibility of the customer.
In the event of special offers, no price adjustments will be issued for previously purchased merchandise.
EMK will replace a damaged or broken item for up to a month from the date you receive it.
We are also happy to repair your item for you, you just have to provide your original purchase receipt.
All gift certificates previously purchased at our physical EMK Studio Boutique can only be redeemed at our online store at checkout. They cannot be redeemed at boutiques / companies that are carrying our clothing line. Gift cards are available for purchase on our online store only.
Our in-store only VIP program has ended with the closure of our physical location and cannot be used at boutiques / companies that carry our clothing line. Our valued VIP members will continue to receive firsthand news of upcoming sales / promotions!